Política de reembolso

 

Hello, We want you to love Funnypixelbeads products! Here's everything you need to know about returns and exchanges. 

Return Policy Overview

We offer a 7-day return policy from the date you receive your item. We understand that sometimes products don't meet expectations, and we're here to help make it right.

Important: Unopened Packages Only
For hygiene and quality reasons, we cannot accept returns on opened packages. Once craft supplies are opened, they cannot be resold to ensure every customer receives fresh, pristine products.

Before opening your package, please:

✅ Verify you received the correct items
✅ Check that quantities match your order
✅ Inspect for any shipping damage
✅ Contact us immediately if anything seems wrong

Return Requirements
To be eligible for a return, your item must meet ALL of these conditions:

Timeframe: Within 7 days of delivery
Condition: Completely unopened and unused
Packaging: Original packaging intact with all seals
Tags: All tags and labels attached
Proof: Receipt or order confirmation required

How to Start a Return
Step 1: Contact us at info@funnypixelbeads.com with:

Your order number
1.Reason for return
2.Photos of the unopened package (if damaged)

Step 2: Wait for approval

1.We'll review your request within 24-48 hours
2.If approved, we'll send return shipping label and instructions

Step 3: Ship your return

Pack items securely in original packaging
⚠️ Important: Items sent back without prior approval will not be accepted.

Damages & Issues
Found a problem with your order? We're here to help!

Inspect your package immediately upon delivery and contact us right away if:

1.Item is defective or damaged
2.You received the wrong product
3.Package appears tampered with
4.Quantities don't match your order
Please contact us as soon as possible within 2 days of receiving the package at info@funnypixelbeads.com for fastest resolution.